Política de reembolso

Return & Refund Policy

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging.

To start a return, please contact us at [your email]. Returns sent without prior approval will not be accepted.

Return shipping costs:  
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damages and issues:  
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Non-returnable items:  
- Perishable goods  
- Personal care items  
- Custom or personalised products  

Refunds:  
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, refunds will be issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable.

Exchanges:  
We only replace items if they are defective or damaged.

EU 14-day cooling-off period:  
If you are located in the European Union, you have the right to cancel your order within 14 days without justification.

For any questions, contact us at info@re-juvence.com.